Research and training Services

 
 

User Research Audit

Get an objective and actionable look at your product’s user experience

Sometimes, you’re just too close to a product to see its biggest challenges. This service provides a fresh pair of eyes to uncover the critical friction points and missed opportunities in your user journey. Delivering a clear, evidence-based report that gives you an objective view with clear actionable steps to drive immediate improvements.

A quick, honest health check on your research. We’ll review your methods, outputs, and processes, then give you clear recommendations you can act on immediately. No sugar-coating, just practical advice.

Outcomes

  • Clarity on strengths, gaps, and risks

  • A simple, prioritised plan your team can act on

  • Faster decisions, fewer duplicate studies

Deliverables

  • Review of research artefacts, methods and ways of working

  • 90-minute playback with stakeholders

  • Written action plan (with quick wins and long term aims)

Timeline: 1-2 weeks

From: £4,000

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PRODUCT DISCOVERY SPRINT

START YOUR NEXT PROJECT WITH CLARITY AND CONFIDENCE

The biggest risk in any new project is building something nobody wants or needs. We’ll partner with you and your team on a focused, intensive sprint to test your core assumptions with real users. By understanding what the real pain points your users face we can build an actionable strategy that helps define what to build and why.

Outcomes

  • Shared understanding of user needs and jobs to be done

  • Prioritised assumptions and test plan

  • Evidence to move forward or re-evaluate

Deliverables

  • Discovery map (problems, opportunities, users, stakeholders)

  • Rapid concept tests and findings

  • Decision documentation with clear next step roadmap

Timeline: 2-4 weeks

From: £12,000

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Fractional Head of Research

Leadership without the full-time hire

You get direction, mentoring and the guardrails to make research count. We set strategy in plain English, coach the team, and make sure insight turns into action.

Outcomes

  • Clear research strategy and priorities

  • Stronger team capability and confidence

  • Insights embedded in planning and delivery

Deliverables

  • Strategy and operating model

  • Team coaching/mentoring and QA

  • Regular exec-level engagement

Timeline: Monthly retainer (3-6 months typical)

From: £5,000/month

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Research as a service (Retainer)

Trusted partner for continuous insights

You know the value of user research, but a full-time hire might not be the right fit for your team right now. That’s where we can help. Think of us as a seamless extension of your team, a dedicated partner that handles everything from strategic analysis to research operations. We can provide continuous, high-quality insights that help drive decisions with data and build products and services that truly make a difference.

Outcomes

  • Predictable insight cycles tied to decisions

  • Objective research tied to actionable outcomes

  • Momentum: research at pace of delivery

Deliverables

  • Monthly research cadence

  • Repository/knowledge hub on your platform

  • Regular leadership playback and recommendations

Timeline: Monthly retainer (2-month minimum)

From: £5,000/month

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Training

BUILD A USER-CENTRIC MINDSET. GAIN THE SKILLS TO GROW.

You know that understanding your users is the key to building great products, but what if you could empower your team to get those insights for themselves?

Our training and coaching programs are designed to do exactly that. We’ll share the practical hands-on skills needed to ask the right questions, plan and run effective research, and strategies to place the user at the heart of your business.

Training and coaching programs

We offer two distinct paths to empower you and your teams with the skills and confidence to plan, carry out and then act on user research.

Custom team workshops

Designed for product, design and engineering teams that want to learn together, building a shared culture and approach to user research.

As each team is different we’d work with your team to create a custom workshop or training day based on your team’s specific needs and goals. We’d cover practical skills that can be applied immediately using real life examples - theory is all well and good, but let’s focus on helping your team deliver.

Example workshops:

  • How to run a usability test - how to run efficient usability tests on prototypes - from paper to production

  • The art of user interviews - how to structure a discussion guide, conduct interviews and get the most out of your participants

  • Practical analysis - how to get actionable and strategic insight from your qualitative and quantitative data

  • Building a user centred culture - how to embed user centred design into your teams

1:1 USER RESEARCH COACHING

This is a personalised program for individuals who want to take their user research skills to the next level. If you’re working in product, design or starting your own thing - this is for you.

The aim is to focus on your unique challenges, business goals, and opportunities. Working through your situation, we will develop a direct and actionable approach, help you add user research methods to your workflow, identify the core problems, and deliver actionable insights.

How it works:

Discovery call: A brief chat to understand a bit about yourself, your situation and what you would like to get from coaching

Custom plan: We’ll work together to develop a custom plan that meets the needs of your organisation

Practical application: We’ll focus on hands-on learning with real-world examples to help you grow and empower your team with practical tasks


Storytelling workshop

In today's data-driven world, raw insights aren't enough—learn to weave them into powerful narratives that inspire action. This training equips you to build stories from user research that resonate with teams, leadership, and customers.

  • Synthesising Insights into Stories: Techniques for distilling user data (interviews, surveys, analytics) into cohesive narratives that break through. This training focuses on breaking down difficult insights into clear, actionable story blocks that can engage teams and stakeholders.

  • Crafting Compelling Narratives: Using frameworks including journey mapping, personas, mindsets, and user principles to create empathy-driven stories that highlight pain points and opportunities.

  • Presenting and Influencing: Tips for delivering research findings as engaging presentations or reports that drive product roadmaps and decisions.

  • Hands-On Exercises: Practice with real scenarios, including role-playing stakeholder pitches.

Ideal for: Teams struggling to get buy-in on research or individuals wanting to elevate their reporting and narrative skills.

Format: Virtual or in-person workshop or integrated into 1:1 coaching (includes materials and resources).