Research Services

 
 

User Research Audit

Get an objective and actionable look at your product’s user experience

Sometimes, you’re just too close to a product to see its biggest challenges. This service provides a fresh pair of eyes to uncover the critical friction points and missed opportunities in your user journey. Delivering a clear, evidence-based report that gives you an objective view with clear actionable steps to drive immediate improvements.

A quick, honest health check on your research. We’ll review your methods, outputs, and processes, then give you clear recommendations you can act on immediately. No sugar-coating, just practical advice.

Outcomes

  • Clarity on strengths, gaps, and risks

  • A simple, prioritised plan your team can act on

  • Faster decisions, fewer duplicate studies

Deliverables

  • Review of research artefacts, methods and ways of working

  • 90-minute playback with stakeholders

  • Written action plan (with quick wins and long term aims)

Timeline: 1-2 weeks

From: £4,000

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PRODUCT DISCOVERY SPRINT

START YOUR NEXT PROJECT WITH CLARITY AND CONFIDENCE

The biggest risk in any new project is building something nobody wants or needs. We’ll partner with you and your team on a focused, intensive sprint to test your core assumptions with real users. By understanding what the real pain points your users face we can build an actionable strategy that helps define what to build and why.

Outcomes

  • Shared understanding of user needs and jobs to be done

  • Prioritised assumptions and test plan

  • Evidence to move forward or re-evaluate

Deliverables

  • Discovery map (problems, opportunities, users, stakeholders)

  • Rapid concept tests and findings

  • Decision documentation with clear next step roadmap

Timeline: 2-4 weeks

From: £12,000

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Fractional Head of Research

Leadership without the full-time hire

You get direction, mentoring and the guardrails to make research count. We set strategy in plain English, coach the team, and make sure insight turns into action.

Outcomes

  • Clear research strategy and priorities

  • Stronger team capability and confidence

  • Insights embedded in planning and delivery

Deliverables

  • Strategy and operating model

  • Team coaching/mentoring and QA

  • Regular exec-level engagement

Timeline: Monthly retainer (3-6 months typical)

From: £5,000/month

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Research as a service (Retainer)

Trusted partner for continuous insights

You know the value of user research, but a full-time hire might not be the right fit for your team right now. That’s where we can help. Think of us as a seamless extension of your team, a dedicated partner that handles everything from strategic analysis to research operations. We can provide continuous, high-quality insights that help drive decisions with data and build products and services that truly make a difference.

Outcomes

  • Predictable insight cycles tied to decisions

  • Objective research tied to actionable outcomes

  • Momentum: research at pace of delivery

Deliverables

  • Monthly research cadence

  • Repository/knowledge hub on your platform

  • Regular leaderhsip playback and recommendations

Timeline: Monthly retainer (2-month minimum)

From: £5,000/month

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